Building a Production DevOps Agent: From Slack to Kubernetes

At SimpleKYC , the #devops_requests Slack channel is where every team goes when something breaks — or when they think something might be about to break. Pod stuck in CrashLoopBackOff? Pipeline failed? 502 from a service that was fine yesterday? It all lands there. A colleague analyzed the channel and found that 70% of requests could be self-resolved by querying the same tools the DevOps team uses: kubectl, Azure CLI, Bitbucket pipelines, health checks. The knowledge wasn't secret — it was just s