Chatbot NLP: AYW's Approach to Natural Language Understanding

Chatbot NLP: AYW's Approach to Natural Language Understanding A deep dive into how AYW processes natural language — from intent recognition to context management. Build chatbots that actually understand your customers. Published: June 13, 2026 | 12 min read | Part 4 of AYW Dev.to Series The NLP Challenge in Customer Service Most chatbots fail at natural language understanding (NLU). They rely on: Keyword matching ("order" = order status query) Regex patterns (rigid, breaks on variations) Rule tr