From Complaints to Prevention: A Product Manager’s Approach to AI-Driven Telecom Billing

Why Billing Is Now a Product Problem: In the context of telecom billing, the billing function has transformed from being merely a financial function into being a key part of the customer experience, influencing trust, satisfaction, and revenue generation. Customer expectations have changed significantly, and every billing statement must not only be clear in its cost calculations but also in demonstrating the accuracy and reliability of the billing processes involved. However, even today, very fe