How AI Agents Are Quietly Replacing Manual Work in eCommerce (And What That Means for Builders)

I want to start with something that happened to a friend of mine who runs a mid-sized online store. He had a team of 6 people. Two handled customer support tickets. One managed inventory and supplier emails. One tracked finances. The rest were doing sales outreach and order follow-ups — mostly copy-pasting the same information from one spreadsheet to another. He wasn't running a business. He was running a data entry operation with a storefront attached. This is more common than most people admit