Most AI features should not be chatbots

I keep watching teams ship AI features inside a chat interface for tasks that already had perfectly good forms, then spend the next quarter trying to figure out why nobody used the AI feature. For any feature where the input shape or the output shape is known in advance, chat is the wrong choice, and the cost shows up as low usage three weeks after launch. Why chat became the default Chat became the default because it's the path of least resistance for any team wrapping a language model, and I g