PostHog Rebuilt Their AI Architecture Twice. Here Are the 5 Rules They Learned.

PostHog ships analytics to thousands of daily agent users. They rebuilt their AI architecture twice before landing on something that worked. That is expensive learning. Most teams cannot afford two rewrites. They distilled the pain into five rules. I am going to reframe each one as a diagnostic question. If you cannot answer these about your product, you have work to do. Rule 1: Treat agents like users The question: Do you build empathy for your agent users the same way you build empathy for hum