Product Case Study- III Incomplete requirements aren’t the exception—they’re the baseline.

A key lesson from building healthcare products: While working on a mammography annotation tool, we delivered a technically correct 4-view layout (CC + MLO). However, initial adoption failed. The gap wasn’t functionality—it was workflow alignment . Radiologists bench marked the product against their existing imaging systems and expected: Specific image alignment conventions Familiar interaction patterns Precise control over features like windowing (brightness/contrast) Even minor deviations led t