Prompt guardrails protect the developer. Who protects the end user?

A healthcare AI founder recently wrote something on LinkedIn that really stuck with me. He said about the limits of his agents: "The tool hallucinates a small detail. A mistake pollutes the system. Claims are denied weeks later. Nobody can trace what happened." Ironically the agent he was referring to wasn't rogue. He was referring to the one he built, a well-built one. The company he runs makes over 50,000+ calls to insurers per months and helps clinics process claims with the power of AI. The