Should agencies build their own website security and maintenance solutions?

Or: Why agencies shouldn't build their own Alpaca Management System. We've been talking to agency development teams for quite some time and it remains a fascinating process. We've gone from assuming that studio and agency maintenance practices leave something to be desired, to having the data tell us they are . * Of those companies we've spoken to, we found that some have almost no formal maintenance processes or reporting tools at all (we're talking to these guys). Others already operate well-k