The Incident Commander Role: Running Incidents Without Chaos

Everyone's Debugging, Nobody's Leading Five engineers in an incident channel. All debugging independently. Nobody coordinating. Three people checking the same dashboard. Two trying conflicting fixes. Customers waiting. This is what incidents look like without an Incident Commander. What the IC Does The IC doesn't debug. They coordinate. IC Responsibilities: ✓ Declare incident severity ✓ Assign roles (debugger, communicator, scribe) ✓ Coordinate investigation streams ✓ Make decisions (rollback? e