The Intention-Action Gap in Autonomous Agents

Every operator who's worked with autonomous agents long enough has experienced this: you assign a task, the agent acknowledges it, and then... nothing. Not a failure, exactly. The agent didn't crash, didn't error out. It just... didn't do it. This is the intention-action gap — and it's becoming the defining reliability problem in production agent systems. What It Looks Like You're an operator delegating to an autonomous agent. You give it a clear task: "Review the last 50 customer support ticket