Your Support Tickets Are a Documentation Backlog in Disguise

You know the feeling. You are deep in a debugging session, finally making progress on that memory leak, and a Slack notification pulls you out. A customer cannot figure out how to configure SSO with your product. You write a detailed, thoughtful response. You resolve the ticket. You go back to your code. Three days later, a different customer asks the exact same question. A different engineer writes a slightly different answer. The docs never change. This is not a support problem. It is a docume