The Missing Part of the Pipeline

Imagine a customer support chatbot that confidently tells a user they have 365 days to return a product. The actual policy is 30 days. Every system metric is green: P95 latency at 142ms, throughput at 1.2k requests per second, eval accuracy at 94.2%, error rate at 0.02%. The dashboard is a wall of healthy green badges. The answer is still wrong. And nobody knows until a customer tries to return something eleven months later. This scenario is made up. The pattern is not. Variations of it are happ