How I Architected a Multi-Agent System for Customer Support (And What I'd Do Differently)

Six months ago, I built a multi-agent customer support system that handles 10,000+ conversations daily. It reduced response time from 4 hours to under 2 minutes. It now resolves 73% of tickets without human intervention. But here's what the case study won't tell you: it almost failed spectacularly in week two. And the reason reveals everything about how NOT to design multi-agent systems. The Architecture That Almost Died Here's what I built initially: Single Agent Architecture (FAILURE): Custome