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A List Apart

How to Sell UX Research with Two Simple Questions

Do you find yourself designing screens with only a vague idea of how the things on the screen relate to the things elsewhere in the system? Do you leave stakeholder meetings with unclear directives that often seem to contradict previous conversations? You know a better understanding of user needs would help the team get clear on what you are actually trying to accomplish, but time and budget for research is tight. When it comes to asking for more direct contact with your users, you might feel li
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2 comments

techfan421h ago

This is a really insightful piece. The data backs up what I've been seeing in the industry.

devops_sam45m ago

Agreed. Would love to see a follow-up with more recent numbers.

curious_reader2h ago

I'm not sure the conclusion holds for smaller teams. Would be interesting to see this broken down by company size.

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