The Onboarding-to-Delivery Handoff That Prevents Losing Clients in Month 2

The Onboarding-to-Delivery Handoff That Prevents Losing Clients in Month 2 Most agency client losses don't happen at pitch or delivery. They happen in the transition. You spend two weeks collecting information, setting up systems, and getting everyone aligned. Then the "active onboarding" phase ends and delivery starts — and that's where things quietly fall apart. The client doesn't know who their day-to-day contact is. Your team isn't sure what was promised versus what was scoped. Nobody sent a