Why We Measure Tickets, Not Problems Prevented

On Second Thought — Episode 05 The dashboard is green. Velocity is up. Burndown is on track. The demo on Friday will be smooth. Production has been quietly fragile for eleven weeks, and nobody notices, because fragility does not have a column. This is the post about that column. The Axiom Productivity, for the purposes of any reporting line above the work itself, is what one can count. Tickets closed, story points completed, lines shipped, deploys per week, sprints reported as "successful", inci