Client Portals: How They Save Your Team 10+ Hours...

If your team spends a chunk of every day answering the same client questions — "What's the status of my order?" "Can you send me that document?" "When will it be ready?" — you have a portal problem, not a staffing problem. A client portal is a secure, branded space where your customers can log in and help themselves. Check order status. Download invoices. Submit requests. View project updates. All without picking up the phone or sending an email. The Problem With Email-Based Client Communication