From Direct Classification to Agentic Routing...

In many enterprise workflows, classification sounds simple. An email arrives. A ticket is created. A request needs to be routed. At first glance, it feels like a straightforward model problem: classify the input assign a category trigger the next step But in practice, enterprise classification is rarely just about model accuracy. It is also about: latency cost governance data sensitivity operational fit fallback behavior That is where the architecture becomes more important than the model itself