How do you measure the cost of your team doing...

We recently did an exercise with a 10-person service team: tracked how many hours each person spent on tasks they knew could be done faster — reformatting reports, searching Slack for links, re-explaining processes to new hires. The average was 5 hours per person per week. At a $50/hr blended cost, that is $130,000/year just in wasted motion. The interesting part: most of these were not technology problems. The team had Notion, Slack, ChatGPT, and every tool you can name. The gap was that nobody