Multi-Agent vs Single-Agent: The 3 Production Signals That Decide It

Book: AI Agents Pocket Guide My project: Hermes IDE | GitHub — an IDE for developers who ship with Claude Code and other AI coding tools Me: xgabriel.com | GitHub An engineer I work with walked me through a "multi-agent" customer-support system their team had shipped. Five agents: triage, retrieval, drafting, sentiment, escalation. They were unhappy with the latency, the token bill was higher than expected, and the eval pass rate had dropped after a model upgrade. Their fix, after a few hours of