Dev.to1 min read
Stop asking users for "steps to reproduce". just...
The absolute worst message you can get from a user is "the checkout is broken" with zero additional context. no browser info, no console logs, nothing. You end up staring at ga4 trying to figure out where the drop off happened but aggregate data is completely useless for debugging a frontend issue. you cant see if it was an api timeout, a hidden element or just a user doing something weird. We were dealing with this exact headache a few weeks ago. we had users bouncing at the pricing page and no
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