Dev.to1 min read
We're an IT services company. We built a WhatsApp...
I'll be honest — we didn't start as a product company. JCS has been doing IT services for 15+ years. Staff aug, custom dev, the usual. Good business. Predictable. Not particularly exciting. About 8 months ago we started noticing something. Every client we worked with — agencies, D2C brands, consultants — had the same problem. WhatsApp was their primary customer channel but their entire setup was manual. No automation. No unified inbox. No API layer that actually worked across providers. So we bu
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