Why AI Gets Things Wrong (And Can't Use Your Data)

Part 1 of 8 — RAG Article Series TechNova is a fictional company used as a running example throughout this series. The Confident Wrong Answer A customer contacts TechNova support. They want to return their WH-1000 headphones — bought last month, barely used. The AI assistant checks the policy and replies immediately. Friendly. Confident. Thirty days, no problem. The policy changed to fifteen days last quarter. The return window closed two weeks ago. The customer escalates. A support agent has to