Cloud Cost Per Customer: The FinOps Metric Your Dashboard Is Missing

Your FinOps dashboard shows you that compute spend is up 18% month-over-month. It tells you which team owns the most expensive workloads. It flags three EC2 instances that have been idle for 14 days. What it does not tell you is whether your infrastructure is getting more or less efficient as your customer base grows. That question requires a different metric: cost per customer. Only 27% of organizations track cloud cost per unit of business output, according to the Flexera 2024 State of the Clo