Stop Paying the Intercom Tax: When to Build Instead of Buy

The biggest hidden cost in a growing business is the compounding penalty of per-seat software licensing. If your team uses Intercom, you already know how this works. Every new hire increases your operating expenses. You are essentially penalized for scaling your team. We call this the SaaS Tax. There is a specific inflection point where renting software becomes drastically more expensive than building and owning it. The problem is that most engineering teams do not calculate the 5-year Total Cos