Why I Chose Self-Hosted Customer Service Systems as My Indie Development Direction

I chose the online customer service system as my primary focus for independent development and have remained dedicated to it for years. People often ask me: "Why this niche? It’s a crowded 'Red Ocean' market with countless existing products." I’m writing this post to provide a detailed answer. I’ll analyze this from two dimensions—market landscape and technical architecture—to explain why there is still significant room for growth in this saturated market, and why the technical barriers are much