Five minutes after the all-hands, someone asks me in the hallway, "What did he mean by that?" Then another person: "So what are we actually supposed to do?" I didn't have a great answer either. We'd all sat through twenty minutes of a strategy change presentation. We all nodded. None of us was in the conversation. This isn't a one-off. I see this pattern everywhere – across teams, across functions, across seniority levels. People show up to meetings. They sit. They nod. They leave without having
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